Returns & Exchanges
At Ölend, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all our items. Please ensure products are in their original condition with all tags attached to qualify for a full refund.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring the product is protected and includes all original documentation.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at the nearest authorized carrier location.
Receive Refund
Once our team inspects your return at our Barcelona warehouse, we will process your refund or ship your new item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing